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Frequently Asked Questions

How do I receive my purchase?

Digital guides and templates are delivered straight to your inbox as a download link right after checkout. Booked a styling session or consultation? You’ll receive a confirmation email with a scheduling link to pick a time that works for you.

What is your refund policy?

Because digital files are delivered instantly, they’re non-refundable once downloaded. For styling sessions and consultations, you can cancel or reschedule up to 48 hours in advance for a full refund or a new time slot.

Is this available outside the US?

Yes, all digital guides and templates are available worldwide, no shipping involved. Styling sessions and consultations are held virtually, so you can join from anywhere.

I can’t find my download, what do I do?

Check your inbox (and spam folder) for your confirmation email, which includes your download link. Still can’t find it? Reach out and we’ll resend it right away.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Can I reschedule or cancel a styling session?

Yes, just reach out at least 48 hours before your session and we’ll help you find a new time. Digital products can’t be cancelled once the download link has been sent.

How do I know which guide or session is right for me?

Not sure where to start? Reach out and tell us a bit about your style goals, we’re happy to point you toward the right guide or session.